All faults to be submitted here:

Welcome to Citrus Telecom On-Line Support / Fault Reporting

This reporting service will allow you to report a fault or submit a request with the minimum of fuss and allow us to respond as quickly as possible. You can report a fault in one of the following ways:
  • WWW: Fill in the form below.
  • For complete OUT OF HOURS SYSTEM FAILURE ONLY, use 24/7 number: 0117 916 7961.
Please note: By using the form below to submit a fault, your details will be sent directly to our engineers. They will aim to rectify the problem as soon as possible. If you supply your mobile number, we will provide you with regular updates of the progress made towards problem resolution by text message and let you know once the issue has been resolved.

Once you submit your ticket you will be supplied with a reference number as soon as the ticket has been allocated. All action taken to resolve your ticket will be logged under this reference. Please quote this in all communications. You will be informed by SMS and email when a fault is resolved and ready for re-testing.

Fault Priority and Ticket Management

Ticket Details

Payment Notification:
Advice / Other:

Please provide the exact destination - country and city/mobile/landline.